Customer Service Representative - Insurance Support
Join Lippo General Insurance, a leading provider of innovative insurance solutions in Indonesia, as a Customer Service Representative. In this dynamic role, you will serve as the first point of contact for customers and non-customers, delivering exceptional service and support. Based in Jakarta, you'll be part of a team dedicated to ensuring customer satisfaction and driving the company's growth in the insurance sector.
As a Customer Service Representative, you'll handle a variety of customer inquiries, from policy questions to claims processing. You'll use tools like CRM systems and insurance-specific software to manage interactions efficiently. This role offers a fantastic opportunity to develop your customer service skills while contributing to a company known for its commitment to excellence and innovation.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and provide accurate information about insurance products and services.
- Process customer claims and ensure timely resolution.
- Use CRM systems and insurance-specific software to manage customer interactions.
- Assist in resolving customer complaints and escalate issues as needed.
- Provide exceptional customer service through phone, email, and chat support.
- Maintain accurate records of customer interactions and follow up on unresolved issues.
- Collaborate with the sales and underwriting teams to ensure smooth customer experiences.
- Stay updated on insurance policies and regulations to provide informed advice.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Communication, or a related field.
- Minimum 2 years of experience in customer service, preferably in the insurance industry.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM systems and insurance-specific software.
- Strong problem-solving and multitasking abilities.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Familiarity with Indonesian language and culture.
- Certification in customer service or a related field is a plus.
🛠️ Keahlian
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